For purchases made at retail outlets other than www.mokosh.com.au (the ‘Website’), please refer to the returns policy of the retailer where the product was purchased. We are able to accept returns only for purchases made from the Website.
Mokosh will refund or replace products that are faulty or damaged, or do not match the product ordered from the Website. Please email us within 7 days of receipt of the product at firstname.lastname@example.org for full instructions on how to proceed with returning the product and obtaining your replacement or refund.
Mokosh will not accept returns of opened or used product.
We cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient, and cannot be predicted by us. We strongly encourage our customers to purchase sample sizes of our products before investing in a full sized product, to ensure they are not sensitive to any of the ingredients in the product.