Privacy Policy

Thank you for visiting the Mokosh website. This Privacy Policy (‘Privacy Policy’) applies to your use of the www.mokosh.com.au website (the ‘Website’) which is owned and operated by Mokosh Pty Ltd (‘Mokosh’, ‘us’, ‘our’, ‘we’). This Privacy Policy explains how we use and protect any information you provide to us. We do not share your personal information with third parties except as described in this Privacy Policy. We reserve the right to make changes to this Privacy Policy so please review it from time to time.

INFORMATION WE COLLECT

We collect information from you in order to provide you with an efficient service and informative experience when using our Website and our products. Personal Information is collected when you place an order, subscribe to our newsletter, fill out surveys, correspond with us, participate in promotions, and submit product reviews, photos, videos and testimonials. Examples of Personal Information collected are your full name, address, email address, telephone number and credit card details. Other information we or third party service providers may collect may include demographic information, web pages visited, your IP address, the referring URL, information regarding your domain server, your server’s country, state and telephone area code, your type of computer, your browser and timestamp data. This information may be collected using the following:

  • Cookies. Cookies are small pieces of data sent from the Website and stored in your browser to record your activity on the Website. We may use cookies to collect data about the frequency of web page visits and purchases made on our Website. You can set your browser to prevent it from accepting cookies, however this may make some parts of the Website unavailable.
  •  IP Address. Your IP address may be collected automatically by our server when you browse the Website. 
  • Web Beacons. Web Beacons are small pieces of data embedded in a web page or e-mail. We may use Web Beacons to determine whether those emails were opened, or links were clicked on those emails. 

By providing us with information including testimonials, photographs, videos or other feedback (‘Content’) about our products, Website or newsletter via email or other means of correspondence, you agree that the ownership of such Content will be passed onto Mokosh to be used as permitted under this Privacy Policy, including reproducing the Content on the Website and in Mokosh’s marketing materials.

USE OF PERSONAL INFORMATION

Your Personal Information is collected by us in order to fill online orders, contact you regarding your order, respond to your queries and concerns, and to send you newsletters and promotional materials. We may also use Personal Information to gain a better understanding about our customer community so we can improve our products, website and customer service.  

We store your email address when you purchase our products online and when you opt in to receive our newsletter.  We use this email address to send our newsletter and promotional information about Mokosh products and events. If you wish to stop receiving our newsletter and promotional information at any time you can do so by sending us an email at contact@mokosh.com.au or by following the ‘unsubscribe’ instructions on our newsletter.

We do not sell or share your Personal Information with third parties except with businesses that perform functions necessary for the running of our business, including those that process credit card payments, web hosting companies, mail services, business consultants and other specialists. These third parties may not use your Personal Information except to provide services on our behalf. 

All payments made through the Mokosh Website are handled and transacted through third party dedicated gateways (Squarespace and Stripe or PayPal). Card information is not stored by Mokosh and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. Although Mokosh uses all reasonable efforts to protect the security of your Personal Information, data transmitted over the internet are susceptible to attack and therefore security cannot be guaranteed. You hereby acknowledge that Mokosh is not responsible for the interception of any information transmitted over the internet and hereby release us from claims arising from the unauthorised use of such intercepted information. 

We may be required by law to provide Personal Information to appropriate government or legal authorities, and will do so if it is deemed necessary to cooperate with a law enforcement investigation. We reserve the right to report to the appropriate authorities any activities we believe in good faith to be unlawful and may release Personal Information in such cases when we consider this action reasonably necessary. 

CONTACT US

If you have any queries about this Privacy Policy, or wish us to remove your Personal Information from our database, please contact us by sending an email to: contact@mokosh.com.au